FAQ Second Version
Can I place my order over the telephone?
Consultations must be completed online and paid for via our secure online payment system. However, if you are struggling then please call us on +1 (508) 625 0794 and a member of our customer support team can help you with this process.
Where is my order?
After your order has been approved by one of our Pharmacist on behalf of your prescription, you will receive a message in your account and Email. Please log into your account to view this message which will contain details on the progress of your order.
How do I return my order?
Unfortunately due to strict medical guidelines we are unable to accept any returns on medication that has left our possession. Further details can be found within our Delivery & Returns section.
Has my order been approved?
Orders placed before 4pm Monday-Saturday are reviewed the same day. If your order was placed outside of these hours it will be assessed the next working day. You are informed of the status of your order via email or sms, depending on which option you selected when registering for this service.
Does anything get posted to my address?
We do not send anything to your address, only your medication which is optional on the delivery services page.
Why have you cancelled my order?
After receiving an order, We simply call to our all of the customers to verify the customer details. If call will not be responded then we will cancel the order. and for more information you can visit your account of NewCanadaPharmacy.Com
I need to place an order for myself and someone else
It is not possible to place an order on behalf of someone else. It is a legal requirement that a prescription is issued in the name of the person who intends to take the medication. Each person is required to register separately before placing their own order.