Frequently Asked Questions

This Agreement was last modified on 18th february 2016

Shipping Information

What Shipping Methods Are Available?

New Canada Pharmacy uses fastest Shipping Methods. e.g. DHL, DTDC, UPS, USPS, EMS, FedEx and Few Others. We ensure the delivery of Package within 24 Hours to 5 Business Days; however, its completely depends on customer’s choice whichever service they have chosen while placing the order.

How Long Will it Take To Get My Package?

Its takes only 12 Hours to provide you the tracking number after receiving the Payments and respective tracking number will get live within 24 to 48 hours. After dispatch, delivery completely depends on the chosen Delivery Agent. However, delivery takes only 24 Hours to 05 Business Days after Dispatch.

How Do I Track My Order?

We Email the Tracking Number to all of our customers with the website on which they can track it. However, https://www.17track.net is the universal site where they can track there parcel of any delivery agent.

Do I Need A Account To Place Order?

Creating an account at the New Canada Pharmacy is the facility to access your all order information and even you can track them directly from the account itself. Moreover, You get all offers and discounts information if you have your account with us.

FAQ Second Version

Can I place my order over the telephone?

Consultations must be completed online and paid for via our secure online payment system. However, if you are struggling then please call us on +1 (508) 625 0794 and a member of our customer support team can help you with this process.

Where is my order?

After your order has been approved by one of our Pharmacist on behalf of your prescription, you will receive a message in your account and Email. Please log into your account to view this message which will contain details on the progress of your order.

How do I return my order?

Unfortunately due to strict medical guidelines we are unable to accept any returns on medication that has left our possession. Further details can be found within our Delivery & Returns section.

Has my order been approved?

Orders placed before 4pm Monday-Saturday are reviewed the same day. If your order was placed outside of these hours it will be assessed the next working day. You are informed of the status of your order via email or sms, depending on which option you selected when registering for this service.

Does anything get posted to my address?

We do not send anything to your address, only your medication which is optional on the delivery services page.

Why have you cancelled my order?

After receiving an order, We simply call to our all of the customers to verify the customer details. If call will not be responded then we will cancel the order. and for more information you can visit your account of NewCanadaPharmacy.Com

I need to place an order for myself and someone else

It is not possible to place an order on behalf of someone else. It is a legal requirement that a prescription is issued in the name of the person who intends to take the medication. Each person is required to register separately before placing their own order.